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Answers to Frequently Asked Questions


Table of Contents

  1. Where are the prices?
  2. What about Freight Charges?
  3. What about Sales Tax?
  4. What if something is damaged?
  5. How can I get a catalog?
  6. How do I place an order?
  7. What is your return policy?
  8. Do you have a minimum order policy?
  9. What is your Privacy Policy?

Where are the prices?

Most every page on our web site should contain a stock number, description and price.  If there are any discounts for quantity it should also be shown on that same page.  Sometimes when you print a web page and view it later you will not see all the columns that were showing on the screen.
If you can't locate the price for an item just give us a call, fax or e-mail.
Try to be as specific as possible to ensure a proper price quote.
Our pricing is fair and straight-forward. We try to be competitive and provide the highest level of quality and service.
Please give us a try!

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What about Freight Charges?

Freight Charges are based on several factors as well. Distance, weight and classification are the main factors. There are additional charges for "Inside Delivery", Storage, Etc. We use carriers that provide only the highest level of satisfaction. And we ship a large enough volume so we can pass on substantial discounts (generally 50% or more) to you. Feel free to request a Freight Quote for your order.

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What about Sales Tax?

Since we are based in California, all shipments within that state are subject to the the base rate of 8.25% Sales Tax. Shipments to other states are generally not subject to Sales Tax, but check with your local Tax Authority to be sure.

A Resale Permit does not exempt your order from Sales Tax unless you are selling the items to another party, rather than using them in your business.

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What if something is damaged?

All of our factories do their best to pack items to survive the trip to your store, but occasionally there are items that are damaged in shipment. It is generally accepted that ownership transfers to the buyer as soon as the order leaves the factory. The carriers do not accept liability for damages or loss unless a notation is made upon delivery. So please take the time to inspect your shipment before the carrier leaves. If you notice that the packaging has been damaged and you don't have time to check the contents at that moment, please make a note stating "Possible Concealed Damage" on the Bill of Lading. If you later find an item damaged you can report it to the carrier, file a claim, and get the carrier to cover the cost of repair or replacement.   But please be sure to report any damage or shortage within 2 weeks or sooner if possible.

We will always be happy to assist you in getting any problem solved.

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How can I get a catalog?

This web site contains the most up-to-date product lines available.  If you don't find what you are looking for at this web site just contact us for more information. Every product page has a link at the bottom that takes you to a form for requesting more details. We don't "cut and paste" everything into a single, mammoth catalog.  Just call, fax or e-mail with your specific needs.

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How do I place an order?

You can place an order by one of several ways. We have an On-Line Order Form that you can fill out and send by email. This method works fine if you've been able to find all the stock numbers, descriptions and prices from the web site. But since many of our products have lots of options and finishes, you might first need to have some communication with our Customer Service Department. You can call, fax or email to any of the numbers shown below. Due to the high volume of phone calls we receive you might find yourself leaving a voice message when calling in. Please be assured that your call will be returned as soon as possible. Our Customer Service Department hours are 8:30 AM to 4:30 PM, Monday - Friday.
If you'd prefer to send your inquiry by email we have an Inquiry Form that you can fill out and submit. Either way, we will have someone contact you to answer any questions or take an order over the phone.

We accept Visa, MasterCard and American Express.

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What is your return policy?
We will not accept any returns without prior authorization from our Customer Service Department. Some products are made as ordered and are therefore not accepted for return. Mannequins are specially packaged and cannot be returned except for damage. Since there are many costs incurred in the handling of our product lines we must charge a re-stocking fee for any returns. The re-stocking fee ranges from 20-25% of the product price, based on the particular category. You will also be required to pay the cost of shipping the item back to the distribution center. (Of course, if we are replacing damaged or defective items we will have these charges waived!) Your request must be made within 30 days of receiving the products. With all this in mind, we'd like to make sure that you order exactly what you have in mind. So please, take all the time you need to make your buying decision. And feel free to ask as many questions as you feel are necessary.

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Do you have a minimum order policy?
Some items have pre-packed quantities, and these must be ordered in full cartons as listed in the product description.
Aside from that, we accept orders of any amount but there is a handling fee of $10.00 added to orders less than $200.00 in product cost.
Why the handling fee?
We work very hard to keep our product costs as low as possible, but the costs involved in processing and shipping keep going up. Each order processed has a number of fixed costs: Order Entry, Packing Materials and Labor, Shipping System Entry and Order Follow Up/Tracking.  The revenue generated from your order needs to cover all those costs.  Hopefully, the wide range of products we offer will allow you to order enough items to minimize or waive the handling fee.

Please note that shipping charges are additional for all orders.
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What is your Privacy Policy?
We respect your right to privacy.
We do not offer or sell any customer data to outside sources; PERIOD!

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"Pronto" Links→ HOME TABLE OF CONTENTS WHAT'S NEW ORDER FORM

With shipping locations on both the East and West Coast
5098 Foothills Blvd., Suite 3-312
Roseville, CA 95747
CONTACT INFORMATION: Phone (916) 797-1030     Fax (916) 797-1040  E-mail sales@fixturepronto.com

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On-Line Order Form

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We Accept
Visa, MasterCard
,
American Express

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